At 3am, the report and your CPM disagreed Your CPM spiked 28% on two exchanges between midnight and 6am. The platform reported average CPM for the day. Average looked fine. It wasn’t fine. A significant portion of your overnight budget ran at a price that a real-time system would have redirected. The average absorbed the problem and made it invisible. This isn’t a reporting failure. It’s a structural issue. Daily averages are designed to summarise, not to signal. When the signal matters most, in the hours when no one is watching, the summary is all that remains. You paid for…
How agencies design their KPIs No one sat down and decided to design a KPIs framework that would obscure performance. That’s not how these things happen. Agency KPIs emerged the way most professional standards do: organically, over time, shaped by what was possible to measure, what was possible to influence, and what was possible to demonstrate to a client in a quarterly review. The result is a framework that centers variables where human expertise shows and attributes clearly. Reach. Frequency. CPM efficiency. Campaign setup quality. Reporting turnaround. Strategic recommendations delivered. These are real inputs. They reflect genuine work. The problem…