Tag: agency’s framework
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Agency KPIs: built to protect them, not you
How agencies design their KPIs No one sat down and decided to design a KPIs framework that would obscure performance. That’s not how these things happen. Agency KPIs emerged the way most professional standards do: organically, over time, shaped by what was possible to measure, what was possible to influence, and what was possible to demonstrate to a client in a quarterly review. The result is a framework that centers variables where human expertise shows and attributes clearly. Reach. Frequency. CPM efficiency. Campaign setup quality. Reporting turnaround. Strategic recommendations delivered. These are real inputs. They reflect genuine work. The problem…